Child Safe Organisation

Giggles and Smiles Nannying is a Child Safe Organisation dedicated to ensuring child safety is always our highest priority.

The child safe approach includes education and supervision of both paid and unpaid staff about appropriate and acceptable behaviours. 

Office of the Children’s Guardian

As a Child Safe Organisation, we have implemented:

  • Development and implementation of Child Safe Policies
  • All employees follow a Child Safe Code of Conduct
  • Effective staff recruitment and training, including verified NSW Working With Children Checks as well as National Police Checks prior to employment
  • Maintain confidentiality standards and understand privacy considerations
  • Development and implementation of a Risk Management Plan
  • Include children to participate in development of our Child Safe practices
  • Follow the Mandatory Reporter Guide to effectively deal with any concerns or complaints about behaviours towards a child
  • Attend Child Safe Organisations training

With Child Safe Policies and Procedures in place, we are turning Child Safe Principles in practice.

View more information on our SAFE Giggles Program Here


Who can you contact if you need help?

If you or anyone you know needs help, you can contact one of the services below:

  • Lifeline – 13 11 14
  • ReachOut.com
  • Survivors & Mates Support Network (SAMSN) Helpline – 1800 472 676
  • Youth Beyond Blue – 1300 224 636
  • Child Protection Helpline – 132 111
  • Kids Helpline – 1800 551 800
  • Headspace – 1800 650 890
  • The NSW Government encourages survivors of child sexual or physical assault to access confidential, free and unlimited counselling available through the Victims Support Scheme. To access these services you can contact the Victims Access Line on 1800 633 063.

Child Safe Principles


Child Safe Standards

As a Child Safe Organisation, Giggles and Smiles Nannying are committed to ensuring Child Safe Standards are embedded in our service provision of In Home Childcare for Families. The Child Safe Standards as set out by the Royal Commission and regulated by the Office of the Children’s Guardian are detailed below.

Sourced from: Regulating Child Safe Organisations | 2019
The Office of the Children’s Guardian

Standard 1: Child safety is embedded in institutional leadership, governance and culture

A child safe institution is committed to child safety.

This commitment should be supported at all levels of the institution and be embedded in an institution’s leadership, governance and culture, and all aspects of the institution’s business and practice. Institutional culture consists of the collective values and practices that guide the attitudes and behaviour of staff and volunteers. It guides the way things are done and the way issues are managed, dealt with and responded to. A positive, child-focused culture could help to protect children from sexual abuse and facilitate the identification of and proper response to child sexual abuse.

We consider the core components of leadership, governance and culture in a child safe institution to be the following:

a. The institution publicly commits to child safety and leaders champion a child safe culture.

b. Child safety is a shared responsibility at all levels of the institution.

c. Risk management strategies focus on preventing, identifying and mitigating risks to children.

d. Staff and volunteers comply with a code of conduct that sets clear behavioural standards towards children.

e. Staff and volunteers understand their obligations on information sharing and record keeping.

Standard 2: Children participate in decisions affecting them and are taken seriously

Children are safer when institutions acknowledge and teach them about their rights to be heard, listened to and taken seriously.

Article 12 of the United Nations Convention on the Rights of the Child (UNCRC) details the rights of a child to express their views and participate in decisions that affect their lives.

Enabling children and young people to understand, identify and raise their safety concerns with a trusted adult and to feel safe within the institution is important.

A child safe institution is one that seeks the views of children and considers their age, development, maturity, understanding, abilities and the different formats and means of communication they may use. It provides children with formal and informal opportunities to share their views on institutional issues. Children can access sexual abuse prevention programs and information, and feel confident to complain, for example, by using helplines. Staff are aware of signs of harm, including unexplained changes in behaviour, and routinely check children’s well-being.

We consider the core components of children’s participation and empowerment within an institution to be the following:

a. Children are able to express their views and are provided opportunities to participate in decisions that affect their lives.

b. The importance of friendships is recognised and support from peers is encouraged, helping children feel safe and be less isolated.

c. Children can access sexual abuse prevention programs and information.

d. Staff and volunteers are attuned to signs of harm and facilitate child-friendly ways for children to communicate and raise their concerns.

Standard 3: Families and communities are informed and involved

A child safe institution observes Article 18 of the UNCRC, which states that parents, carers or significant others with caring responsibilities have the primary responsibility for the upbringing and development of their child.

Families and caregivers are engaged with the child safe institution’s practices and are involved in decisions affecting their children. Families and caregivers are recognised as playing an important role in monitoring children’s well-being and helping children to disclose any complaints.

A child safe institution engages with the broader community to better protect the children in its care. Institutions are more likely to foster a child safe culture if the surrounding community values children, respects their rights, and ensures that their rights are fulfilled.

We consider the core components of family and community involvement in a child safe institution to be the following:

a. Families have the primary responsibility for the upbringing and development of their child and participate in decisions affecting their child.

b. The institution engages in open, two-way communication with families and communities about its child safety approach and relevant information is accessible.

c. Families and communities have a say in the institution’s policies and practices.

d. Families and communities are informed about the institution’s operations and governance.

Standard 4: Equity is upheld, and diverse needs are taken in to account

Equity and non-discrimination are central tenets of the UNCRC. Article 2 emphasises nondiscrimination and a commitment to fulfil children’s rights ‘irrespective of … [their] race, colour, sex, language, religion, political or other opinion, national, ethnic or social origin, property, disability, birth or other status’.

Just as the safety of children should not depend on where they live, their right to safety should not depend on their social or economic position, their cultural context or their abilities and impairments.

A child safe institution pays attention to equity by taking into account children’s diverse circumstances. It recognises that some children are more vulnerable to sexual abuse than others, or find it harder to speak up and be heard, and makes the necessary adjustments to equally protect all children. A child safe institution would tailor standard procedures to ensure these children have fair access to the relationships, skills, knowledge and resources they need to be safe, in equal measure with their peers.

We consider the core components of upholding equity and meeting diverse needs of children in an institution to be the following:

a. The institution actively anticipates children’s diverse circumstances and backgrounds and responds effectively to those with additional vulnerabilities.

b. All children have access to information, support and complaints processes.

c. The institution pays particular attention to the needs of Aboriginal and Torres Strait Islander children, children with disability, and children from culturally and linguistically diverse backgrounds.

Standard 5: People working with children are suitable and supported

Human resource management, through screening, recruitment and ongoing performance review, can play an important role in protecting children from harm.

Child-focused human resource practices help screen out people unsuitable for working with children or discourage their application. Such practices make sure child safety is prioritised in advertising, recruiting, employment screening, and selecting and managing staff and volunteers.

During induction processes, all staff and volunteers should be given clear conduct and behavioural guidelines, such as a code of conduct. Child safe institutions recognise that Working With Children Checks can detect only a subset of people who are unsuitable to work with children, and that these checks should be part of a suite of screening practices.

We consider the core components of human resource management in a child safe institution to be the following:

a. Recruitment, including advertising and screening, emphasises child safety.

b. Relevant staff and volunteers have Working With Children Checks.

c. All staff and volunteers receive an appropriate induction and are aware of their child safety responsibilities, including reporting obligations.

d. Supervision and people management have a child safety focus.

Standard 6: Processes to respond to complaints of child sexual abuse are child focused

A child-focused complaints process is an important strategy for helping children and others in institutions to make complaints.

Child safe institutions respond to complaints by immediately protecting children at risk and addressing complaints promptly, thoroughly and fairly. A child safe institution has clear and detailed policies and procedures about how to respond to complaints.

Staff and volunteers understand their responsibility for making a complaint promptly if they become aware of concerning behaviours, as well as their reporting obligations to external authorities. Complaint processes specify steps that need to be taken to comply with requirements of procedural fairness for affected parties, have review mechanisms, and ensure any disciplinary action that is taken withstands external scrutiny in accordance with relevant employment law and other employer responsibilities.

We consider the core components of complaint handling in a child safe institution to be the following:

a. The institution has a child-focused complaint-handling system that is understood by children, staff, volunteers and families.

b. The institution has an effective complaint-handling policy and procedure which clearly outline roles and responsibilities, approaches to dealing with different types of complaints and obligations to act and report.

c. Complaints are taken seriously, responded to promptly and thoroughly, and reporting, privacy and employment law obligations are met.

Standard 7: Staff are equipped with the knowledge, skills and awareness to keep children safe through continual education and training

A child safe institution promotes and provides regular ongoing development opportunities for its staff and volunteers through education and training, beginning with induction.

Child safe institutions are ‘learning institutions’, where staff and volunteers at all levels are continually building their ability and capacity to protect children from harm. This standard is premised on all staff and volunteers receiving comprehensive and regular training, including induction on the institution’s child safe strategies and practices, as well as broader training on child protection.

We consider the core components of staff education and training in a child safe institution to be the following:

a. Relevant staff and volunteers receive training on the nature and indicators of child maltreatment, particularly institutional child sexual abuse.

b. Staff and volunteers receive training on the institution’s child safe practices and child protection.

c. Relevant staff and volunteers are supported to develop practical skills in protecting children and responding to disclosures.

Standard 8: Physical and online environments minimise the opportunity for abuse to occur

Certain physical and online environments can pose a risk to children.

Institutions seeking to be child safe could improve safety by analysing and addressing these risks, reducing opportunities for harm and increasing the likelihood that perpetrators would be caught.

A child safe institution designs and adapts its physical environment to minimise opportunities for abuse to occur. The institution finds a balance between visibility and children’s privacy and their capacity to engage in creative play and other activities. It consults children about physical environments and what makes them feel safe.

Child safe institutions address the potential risks posed in an online environment, educating children and adults about how to avoid harm and how to detect signs of online grooming. The institution articulates clear boundaries for online conduct, and monitors and responds to any breaches of these policies.

We consider the core components of a child safe physical and online environment to be the following:

a. Risks in the online and physical environment are identified and mitigated without compromising a child’s right to privacy and healthy development.

b. The online environment is used in accordance with the institution’s code of conduct and relevant policies.

Standard 9: Implementation of the Child Safe Standards is continuously reviewed and improved

Child safe institutions know it is a significant challenge to maintain a safe environment for children in a dynamic organisation.

The institution’s leadership maintains vigilance by putting in place systems to frequently monitor and improve performance against the Child Safe Standards. An open culture encourages people to discuss difficult issues and identify and learn from mistakes.

Complaints are an opportunity to identify the root cause of a problem and improve policies and practices to reduce the risk of harm to children. Where appropriate, the institution seeks advice from independent specialist agencies to investigate failures and recommend improvements.

We consider the core components of continuous review and improvement of child safe practices to be the following:

a. The institution regularly reviews and improves child safe practices.

b. The institution analyses complaints to identify causes and systemic failures to inform continuous improvement.

Standard 10: Policies and procedures document how the institution is child safe

A child safe institution has localised policies and procedures that set out how it maintains a safe environment for children.

Policies and procedures should address all aspects of the Child Safe Standards. The implementation of child safe policies and procedures is a crucial aspect of facilitating an institution’s commitment to them.

We consider the core components of policies and procedures in a child safe institution to be the following:

a. Policies and procedures address all Child Safe Standards.

b. Policies and procedures are accessible and easy to understand.

c. Best practice models and stakeholder consultation inform the development of policies and procedures.

d. Leaders champion and model compliance with policies and procedures.

e. Staff understand and implement the policies and procedures.