Emergency and Agency Contacts

If your family requires urgent assistance please contact Emergency Services available.

Emergency ServiceContact NumberServices Provided
Ambulance, Fire or Police000 or 112 Emergency Assistance
Poisons Information Centre13 11 26
The NSW Poisons Information Centre provides the latest poisons information to the public,
and toxicology advice to health professionals on the management of poisoned and envenomed patients.
Health Direct Australia1800 022 222
a 24 hour telephone health advice line staffed by Registered Nurses to provide expert health advice.

Agency Contacts Available to Support Families

Agency Contact DetailsServices Provided

Autism Advisory and Support Service 
1300 222 777 
24 hour Autism Hotline

Department of Human Services – Families

136 150

Monday – Friday 8am – 8pm
02 9845 0890

Kids Help Line

1800 55 1800

Parentline1300 301 300
A confidential telephone counselling service aimed at providing professional counselling and support for parents and all who have the care of children. 
Parent Line can also put you in touch with other services in your local area for ongoing support, or for other issues such as legal advice.
Monday – Friday 9am to 9pm

Relationships Australia

02 9418 8800
1300 364 277 (cost of a local call)
Online counselling is also available at www.relationshiphelponline.com.au
SIDS and Kids NSW
1800 65 11 86 (24 Hour Bereavement Support Line)
Main Office:  02 9818 8400
SIDS and Kids NSW supports families who experience the death of their baby or young child during pregnancy, birth, infancy and childhood. 


02 9787 0855
1800 637 357 (outside Sydney metropolitan area)

24-hour information and counselling for parents or carers of children under 5 years